Tech Support
Quick Fixes List

How to Backup Matrix Software

Matrix Pro & Express software saves the natal information into 2 different locations:

All of these files should be saved to some sort of removable media. You probably will not be able to put the these files on a floppy so I recommend using a CD-r or flash drive.

You will find the above files in several different locations:

Winstar 20:
    - C:\wstar20\
    - C:\wstar20\charts20\

All other software on XP etc.:
    - C:\program files\matrix
    - C:\program files\matrix\Charts20\
    - C:\program files\matrix\Charts40\

Vista & Windows 7:
    - C:\Users\"Your Username"\Matrix
    - C:\Users\"Your Username"\Matrix\Charts20
    - C:\Users\"Your Username"\Matrix\Charts40

Note: "Your Username" refers to whatever your name is on this machine. (User, Owner, your first or last name, nick-name, etc.)

If you want to backup more than just your natal information and charts such as reports etc.
Here is a list of other locations you should check on:

Win*Writer:
          C:\wstar20\output    (Old Win*Writer V2.0)
          ...\Matrix\Output      (New Win*Writer Versions)

Horizons Reports:
          ...\matrix\RTF
          ...\matrix\PDF
          ...\matrix\HTM

Horizons Saved Maps:
          ...\matrix\JPG
          ...\matrix\BMP
          ...\matrix\PNG

Note: In Horizons, if you have never saved an image or report in one of the above file types the folder may not exist. If the folder does not exist don't worry, the program only creates them as needed.

Daywatch:
PIM entries are saved in this file:
          ...\matrix\cal.mdb
Reports are saved to same location as Horizons PDF reports.
          ...\matrix\PDF

Wining Times:
Your saved search settings are stored in:
          ...\matrix\WinFiles\
Your saved reports are in:
          ...\matrix\PDF

 

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Support for old software

Company policy places limits on the age of our software than we can support.

For technical reasons we can no longer support software older than 2005 on windows XP or older than 2008 on Vista and later. We do not support versions of windows prior to XP nor DOS.

If you have any technical issues with older software you will be asked to update or upgrade to the appropriate version of our software for the version of windows installed on your machine.

For upgrade prices please contact Matrix Sales by phone: 1-800-Planets   —   (352) 373-1504
or you can email us at CosmicPatternsSoftware@gmail.com

 

 

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