General Questions
and Sales
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There are five ways to purchase Matrix Software:
- Use our Secure Shopping cart at this website
- Toll Free: 1-800-752-6387 (or 1-800- 752-6387)
- International Callers: 1-352- 373-1504
- E-mail: CosmicPatternsSoftware@gmail.com
- Mail: Matrix Software, 6212 NW 43rd Street, Suite B, Gainesville, FL, USA 32653
All programs created by Matrix have been designed for the Windows OS. Previously, the only way Mac people could use our programs was by employing a Windows emulation program, such as Virtual PC, Parallel/Windows, or VMWare Fusion/Windows.
Any new Mac you purchase comes with an Intel chip — so all you have to do is download the free Bootcamp software offered by Apple, then install Windows on the new partition. When you boot up your computer, you will choose which OS you want to use for that session.
Our sister company, Cosmic Patterns Software, has windows programs that run as native Mac programs with the use of a program called CrossOver Mac. See information about this software at website www.codeweavers.com
Matrix accepts all major credit cards: MasterCard, Visa, American Express, Discover
Matrix will also accept Money Orders and International Money Orders, Personal Checks (U.S. Only). Note: personal checks will be cleared before order is shipped. All orders are U.S. funds.
How long will it take to receive my software?
Most orders ship the same day during the regular business week if not definitely the following business day. Standard domestic shipping is USPS Priority Mail; allow 5 to 7 business days for delivery. US Express Mail and Federal Express are also available. Shipping rates varies based on your location.
International Orders:
International Express Mail is available to most countries — allow 7 to 14 business days for delivery. Federal Express International is also available, allow 3 to 5 days for delivery.
Get Your Software Now:
For your convenience, many of Matrix Software's programs can be purchased as download. We do not have an automatic download however. When we receive your order, we will send you the download instructions along with the download link. If we receive your order in the morning during business hours, more than likely you will receive your order on the same day. If not, it will be processed the following business day.
The Matrix Software Sales Department's regular business hours are Monday through Friday 9:00 a.m. to 5:00 p.m. Eastern Time.
The Matrix Software Technical Support Department is open Monday through Friday 9:00 a.m. to 5:00 p.m. Eastern Time. Technical support number: 1-352- 373-1504.
Please do not call our order line 800 number for technical support. If you do, you will be asked to call the above technical support number.
Online information is available 24 hours a day, seven days a week. Your email will be answered during business hours however.
Matrix observes all recognized U.S. Holidays.
Unopened packages may be returned for exchange or refund within 30 days of the purchase date. In the case of downloads, all purchased are final and not refundable.
Please note the compatibility requirements before purchasing any software — i.e., Windows vs. Mac, etc. Compatibility requirements can be found on the individual product pages.
All returns must be labeled with a valid Return Merchandise Authorization (RMA) number, which can be obtained from the Sales Department. Packages returned to us without a valid RMA will not be accepted. We do not accept unauthorized returns and all returns will be subject to a 20% restocking fee. This fee may be waived at our discretion. In the case of downloads, all purchased are final and not refundable.
Please note the compatibility requirements before purchasing any software — i.e., Windows vs. Mac, etc. Compatibility requirements can be found on the individual product pages.
All returns must be labeled with a valid Return Merchandise Authorization (RMA) number, which can be obtained from the Sales Department. Packages returned to us without a valid RMA will not be accepted. We do not accept unauthorized returns and all returns will be subject to a 20% restocking fee. This fee may be waived at our discretion. In the case of downloads, all purchased are final and not refundable.
We can be reached by phone at 1-352- 373-1504,, by e-mail at CosmicPatternsSoftware@gmail.com.
How can I be removed?
To be added to our mailing list contact us by phone at 1-352- 373-1504, by e-mail at CosmicPatternsSoftware@gmail.com.
To be removed, please contact us by phone, mail, or e-mail. Please let us know the e-mail address and the type of e-mail you wish to stop receiving. If your e-mail is forwarded to another account, we must know the actual account where it is sent.
After we find the correct address, we will remove it by the next business day.
sell it to someone else. How do I register
it for the correct person?
For a gift you must register the program with the name of the End User and not with your name.
For web purchases, please select the "This is a Gift: End User name is below" option fron the dropdwon menu.
between orders. Can I create an online
account with you?
Not at this time.
For security reasons, we do not store any customer information at our website. You must enter your payment details every time you make a purchase.
What is the difference between
Win*Writer Professional and
Win*Writer Express?
Win*Writer is the name of our series of personalized astrological reports. It is also the name of the program used to create the reports.
Each report is purchased separately, and can be accessed within the Win*Writer program. If multiple reports are installed on the same computer, they can be accessed through the same Win*Writer program. A copy of the Win*Writer program is included as part of each report writer purchase.
For most Win*Writer reports, we offer a Professional (commercial) version and an Express Personal version. To see the differences between the Professional and Express versions, please tap here and select "Professional or Express?" link at the "Facts" dropdown menu to pop-up the explanation.