Please let us know how we can help you

 

If you are contacting us for technical support and you are a registered user of any of our products, we must locate and confirm your record first before we can provide technical support. Therefore, make sure that you have the following information handy when you contact us either by phone or by e-mail to expedite our response to the nature of your call or email:

 

Be ready to give us:
  • Your Full Name
  • Your Home Address
  • Your Registration Number or Customer ID number
  • If you moved, send us your old address to confirm your record, along with your new address
    so we can update your record.
  • Name of the program you need help with.
  • Send full details of the problem; include actual error message if any

 

 

E-mail Us:
Sales: order@astrosoftware.com
Inquiries, Questions, & Customer Support: kepler@astrosoftware.com
Call Us:
Sales: 1-800-779-2559
Technical Support: (373) 373-1504

 

Phone:
Phone Orders:
FOR ORDERS ONLY PLEASE!!
1-800-779-2559

Tech Support:
Call: (352) 373-1504
Fax: 1-352-374-8826

 

Email:
Orders:
order@astrosoftware.com

Inquiries, Questions, Customer Support:
kepler@astrosoftware.com

 

Mail:
Matrix Software
6212 NW 43rd Street, Suite B,
Gainesville, FL 32653

 

Office Hours:
Regular Hours:
9 am to 5 pm Eastern Time
Monday-Friday.

Closed: Saturday & Sunday

 

Holidays:
Closed on the following Observed Federal Holidays:
  — New Year's Day
  — Birthday of Martin Luther
      King, Jr.
  — Washington's Birthday
  — Memorial Day
  — Independence Day
  — Labor Day
  — Veterans Day
  — Thanksgiving Day
  — Christmas Day