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Quick Fixes


Windows 10 Compatibility

Software Activation Issues
- Software Activation
- Resetting your License
- Language Options Issue
- Installation Freezing etc.

Jumbled Graphics

Other Error Messages
- Fixable by reinstalling fonts
- Fixable by deleting .ini files
- Fixable by replacing DAO files
- VSOCX issue
- Win*Writer unable to run reports
- Run Time Error 339
- Run Time Error 9 in Searches
- Run Time Error 48: loading DLL

How to Backup Your Charts etc.

How to Import Your Charts

 
How to Activatate your software:

When going though the installation of your software it will come time to activate your software.

It is recommended to try Internet Activation first, in most cases you will not need to do anything further and the software will be activated automatically. Order numbers must be entered EXACTLY the same as they appear on the Download-Link email.

If you get an error message such as "This user id has been used another machine." or "Unable to verify this product for activation." This mean you need to use Alternate Activation.

Leave the Customer ID or Order Number in the feild and click "Alternate".

You will then a window similar to this one:

We need the Computer ID (new) or Serial Number Key (old). (The numbers in the yellox box)

You can try our online password generator here:
http://www.astrologysoftware.com/pwdgen/getmeacode.aspx

Or just send an email to matrixsales@astrologysoftware.com requesting your passwords.

Be sure to include the Computer ID and your FULL NAME, Customer ID#, or Order Number so we can find you in our customer database.

When entering your password be sure you are entering the correct password for the program you are activating, that you have not transposed numbers, and that the id number on the password sheet matches the one on the window otherwise the password will not work.




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